Privacy Policy
This privacy policy explains how EuropaStrecken GmbH collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Data Controller
EuropaStrecken GmbH is the data controller responsible for the processing of your personal data.
Our address is:
EuropaStrecken GmbH
Landsberger Straße 348
80687 Munich
Bavaria
Germany
Information We Collect
We collect personal data directly from you when you interact with our online platform or use our services. This may include:
- Identity and contact data: such as your name, company name, address, email address, and phone number.
- Financial data: such as payment details and billing information related to the services you use.
- Service data: information related to the services you request or use, including details about freight, vehicles, routes, toll data (such as Austrian Maut), and customs requirements.
- Technical data: including your IP address, browser type, operating system, referring URLs, and information about how you use our site.
- Communication data: information you provide when you contact us with inquiries or feedback.
How We Use Your Information
We use your personal data for the following purposes:
- To provide, operate, and maintain our services, including international freight forwarding, road toll management and optimization, route planning, heavy goods transport coordination, and customs clearance assistance.
- To process and manage payments for services rendered.
- To communicate with you, respond to your inquiries, and provide customer support.
- To improve our online platform and services based on usage patterns and feedback.
- To ensure the security and integrity of our online platform and systems.
- To comply with legal obligations and regulatory requirements applicable to our business, such as customs, transport, and tax laws.
- For internal administrative purposes and legitimate business interests, such as fraud prevention, risk management, and service analysis, where these interests are not overridden by your fundamental data protection rights.
Legal Bases for Processing
We process your personal data based on the following legal grounds under the GDPR:
- Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
- Consent: Where required by law, we may rely on your explicit consent for specific processing activities. You have the right to withdraw consent at any time.
Sharing Your Information
We may share your personal data with third parties in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as IT support, payment processing, freight carriers, customs brokers, and toll service providers. These service providers are contractually bound to protect your data and process it only according to our instructions.
- Legal Compliance and Protection: We may disclose your data when required by law, court order, or governmental regulation, or when we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by the type of data and the purpose for which it was collected, as well as by applicable legal or regulatory requirements.
Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
- The right to request access to your personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request erasure of your personal data (the "right to be forgotten"), under certain conditions.
- The right to request restriction of processing of your personal data, under certain conditions.
- The right to object to the processing of your personal data where we are relying on a legitimate interest as the legal basis, under certain conditions.
- The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, under certain conditions.
- The right to withdraw your consent at any time, where processing is based on consent.
- The right to lodge a complaint with a supervisory authority if you believe our processing of your data infringes data protection laws.
To exercise any of these rights, please contact us using the contact details provided below.
Security of Data
We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
International Data Transfers
Your personal data may be transferred to, stored in, and processed in countries outside the European Economic Area (EEA). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that appropriate safeguards are in place as required by applicable data protection law, such as using standard contractual clauses approved by the European Commission.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page.
Contact Information
If you have any questions about this privacy policy or our data protection practices, please contact us:
EuropaStrecken GmbH
Landsberger Straße 348
80687 Munich
Bavaria
Germany